Indri Tulusan has set up, with partners Eva Tuunanen and Anna Hiltunen the communication and service design agency, Teko. 'We want to make healthcare a social activity rather than just a medical one. It's no longer just about consulting the experts once you're actually sick.'
Teko uses user research tools and awareness campaigns to activate and enable people to be more proactive about their own health in everyday life. They believe it is not about the mind-blowing new technology but about the little things in life, that make people use and enjoy new services.
Tulusan's Circles of Care research healthcare product designers Pearson Matthews and mobile network company Orange - recently published as a book - revealed, 'Our health and well-being as individuals depends on building and maintaining a circle of care. Partners, family, friends and neighbourhood take their place alongside General Practitioners and hospital services.' This manifesto for change describes the main characteristics of the Circles of Care model and the opportunities for new services to be created.
Teko is backed by an award from NESTA (National Endowment for Science, Technology and the Arts). They are currently working with the NHS Modernisation Agency to improve patient journeys for people dealing with a long-term illness.
updated 15 March 2004