In the UK, a significant amount of public funding has been distributed through the Arts Council England for the construction of new arts buildings and the improvement of many existing ones. This paper draws on an ongoing research project exploring the attributes for the delivery of better performing arts buildings. Using data collected from multiple case studies of UK performing arts projects constructed or refurbished since 1999, a fresh perspective is used to inform the development of more responsive spaces and successful projects that embody the mission, goals and objectives of the arts organisations. Specific attention here is given to the role and involvement of the audience and members of the public in the projects. Despite recommendations for the involvement of users in the process, due to differing opinions in regards to who the users are, it is evident that the audience and members of the public have often been marginalised.